FAQs

What is the once-off activation fee for new members joining a gym in 2019?

This depends on your Multiply plan and which gym you have joined:

Planet Fitness
Multiply Premier benefit only - R0 activation fee and no joining fee.

Virgin Active
Multiply Premier: R0 activation fee and no joining fee.
Multiply Starter and Provider: R0 activation fee with a once-off R150 joining fee.

Curves
Starter, Provider and Premier benefit: R 400 activation fee and no joining fee.

Is there a pro-rata fee for new members joining in 2019?

No, there is no pro-rata fee.

What is the discount for the principal member and spouse?

This depends on your Multiply plan and which gym you have joined:

Planet Fitness: Multiply Premier benefit only - 25% discount

Virgin Active: Multiply Starter and Provider - 10% discount
                        Multiply Premier - 25% discount

Curves: Multiply Starter and Provider - 15% discount
              Multiply Premier - 25% discount

For new members joining in 2019, what happens to an adult dependant on a qualifying medical scheme that currently gets a special discount?

Regardless of the medical scheme, adult dependants on Multiply can join our gym partners.

Can an adult dependant who is NOT on a qualifying medical scheme join the gym in 2019?

Regardless of the medical scheme, adult dependants on Multiply can join Virgin Active.

What is the discount for an adult dependant who is NOT on a qualifying scheme and wants to join the gym in 2019?

Regardless of the medical scheme, adult dependants on Multiply can join Virgin Active.

What is the Club V Max discount for new members joining in 2019?

This discount of 50% will still continue, however the billing is now done at Virgin Active.

What is the Club V discount for new members joining in 2019?

This discount of 50% will still continue, however the billing is now done at Virgin Active.

What happens to the current Club V and Club V max clients billing?

The billing will now be done at Virgin Active.

Will a child dependant joining Virgin Active still get the 50% discount?

Yes.

Can an adult dependant join Planet Fitness?

No.

Will Planet Fitness still allow child dependants to gym for free?

Yes.

What is the gym cancellation process and fees?

Members may be liable for a cancellation fee. Members can enquire at their respective gyms to get the relevant information.

What happens if the Multiply contract is cancelled?

The member will become a public gym member and full billing applies - Virgin Active or Planet Fitness will bill the full retail rate.

What happens if the client cancels their gym benefit within 30 days of joining and the client is unpaid? Will there be a double debit in the second month?

Members will be denied access to the gym and need to pay up as soon as possible either by EFT or cash. The normal fee will be raised in the next month.