If I am a gym club owner and my gym club is a registered Multiply affiliated gym, is the R100 fee for gyms fixed per annum/monthly or once off?

The R100 fee is a monthly fee vis debit order and excludes VAT.

If I am a gym club owner, what is the turnaround time for my gym club to be added as an affiliated gym?

Once you have been successfully registered online it will take 7 working days before you get your poster with your QR code for your gym.

What happens if I leave my cell phone at home?

You need to get a letter of your visit from the gym on the gym's letterhead and submit to the call center who will log an incident to allocate Active Dayz™.

Why are my activities not pulling through to my dashboard?

We only receive activities that qualify you for Active Dayz™. You will need to spend 30 minutes or more in an affiliated gym, walk 10 000 steps in a day or burn 300 calories per session.

How many Active Dayz™ can I log per day?

You can earn 1 active day per day. In order to earn an active day, you need to be in the fitness centre for at least 30 minutes.

Why do I have to scan the QR code?

To get an active day and for FitVault to record your visit.

How do I activate my FitVault app in the gym?

You will need to scan the QR code in the gym.

How do I scan?

Log onto your FitVault app on your phone. Press the log a visit button. FitVault has a code scanner, which will be used to scan the QR code.