Why did I get an active day and not the discount?
Existing Member: In order to earn get the cash back at Go Health, you must have been in the facility for a combination of at least 30 mins and burnt a min of 300 calories in that session.
New Member: All Multiply members joining in 2019 will pay R320 pm, if you are not getting that rate, please visit the gym to rectify.
When will Go Health open in my area?
You have to query directly with Go Health as we are not aware of their expansion plans.
Where are the Go Health facilities?
There are currently five branches, they are in Tygervalley, Fairlands, Sandton, La Lucia and Randburg.
What happens if I forget my key tag at home?
Please notify the reception in the facility, they will log your visit and allocate your average calories burn amount.
When will I receive my cash back?
Existing Members: At the end of the month, it is paid one month in arrears.
New Members: All Multiply members joining in 2019 will pay R320 pm. No cash backs apply.
I need to query my cash back.
Existing Members: You will need to contact the Go Health call centre regarding your cashback and billing, clients can email [email protected]
New Members: No cash backs apply for Multiply members joining in 2019
I am a Starter/Provider Multiply client, I'd like to use Go Health. What do I do?
Any client can join Go Health for Active Dayz™, however the R320 pm gym fee is only available to Premier clients.
I lost my key tag, what happens now?
You will need to pay a replacement fee. Please enquire at your gym about the amount and make the payment at the gym.