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HealthReturns
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FAQs
What measurements are used to calculate my Healthy Heart Score?
- Blood pressure
- Total cholesterol
- Glucose
- Height, weight and waist circumference. This, together with your gender and age, will be used to calculate your body fat percentage.
After doing my health assessment, how will I know if I need to do any further tests in order to comply with clinical protocols?
If you need to go for any further assessments, such as glucose or cholesterol tests, we will send you a letter to notify you. You will also be able to view the information by logging on to momentummedicalscheme.co.za and clicking on the HealthReturns tab.
If I need to go for further tests, where can I have them done?
For further glucose and/or cholesterol tests, please take the pathology form to your nearest pathology laboratory. The pathology form will be emailed to you and will also be available for downloading by logging on to momentummedicalscheme.co.za. The tests will be paid for by Momentum Medical Scheme.
Do I have to be a member of Virgin Active or Planet Fitness through Multiply in order to earn HealthReturns?
Do I have to be a Multiply Premier member in order to earn HealthReturns Booster?
What fitness devices can I use and how do I register my device?
You can use a variety of fitness devices ranging from Fitbit to Garmin and Polar to track your calories burned or steps taken. Simply visit multiply.co.za, click on “Get Active” and then click on “Link Device”. If you have a HealthSaver account with a positive balance, you can submit the invoice and/or proof of payment for the fitness device to [email protected] for reimbursement.
What are the advantages if my HealthReturns are paid into my HealthSaver account?
What are the advantages if my HealthReturns are paid into my HealthSaver account?
If you have Multiply Premier and choose to receive your HealthReturns into your HealthSaver account, you can earn increased HealthReturns.
In addition, if you receive your HealthReturns into your HealthSaver account you qualify for:
- Free GP visits if you are on the Custom, Incentive, Extender or Summit Option.
- Additional in-hospital specialist cover if you are on the Incentive, Extender or Summit Option.
Do I have to make monthly contributions to HealthSaver to qualify for HealthReturns Booster?
What happens if my HealthSaver account is suspended?
How long is the additional in-hospital specialist cover (HealthReturns RateBooster) valid for?
Who can make use of the additional in-hospital specialist cover (HealthReturns RateBooster)?
Is there a difference between my HealthSaver balance (consisting of contributions that I have paid), and my HealthReturns Booster balance?
Do I have to pre-authorise before using my free GP visit?
How will I know when I have earned free GP visit/s?
When will I earn my RateBooster and/or free GP visit/s?
Will my free GP visits/RateBooster benefit expire if I don’t use them?
Can I earn HealthReturns if I have a three-month waiting period on my membership?
What does compliance mean?
What does compliance mean?
Earning HealthReturns is dependent on complying with prescribed treatment. This means that if, based on your health assessment results, we request that you undergo further testing, you will not earn HealthReturns if you do not go for the recommended tests. In addition, if you are registered on a chronic management programme -
- you need to obtain your chronic medicine on a monthly basis, and make sure that you take your medication according to the dosage and quantity prescribed by your doctor; and
- make sure that you don’t miss a dose – this is not only important for compliance, but it can have serious implications for your health.
Do I have to be a Multiply Premier member for my children to earn KidsReturns?
Why can my child only earn KidsReturns if all members of the family are earning HealthReturns?
Why can children under 16 not earn their own activity level?
How do I activate the benefit for my child to start earning HealthReturns?
You can activate the benefit by completing your child’s health profile online at multiply.co.za. The activation will be valid for 12 months. You will need to update the activation on an annual basis to ensure that your child continues to earn HealthReturns.
What is the maximum age for earning KidsReturns?
What type of activity will be used to measure my child’s activity?
What type of activity will be used to measure my child’s activity?
Children’s activity can be measured through:
- Gym visits at Virgin Active or Planet Fitness, provided the parent is a member at the gym
- Visits to Multiply affiliated gyms, logged via FitVault
- Parkruns and RaceTec timed events, logged via FitVault
- Burning 300 calories or reaching 10 000 steps in a day, tracked through one of the following devices, once it has been linked to your child’s Multiply profile:
- Apple Health
- Fitbit
- Samsung Health
- Garmin
- Strava
- Hauwei Wear
- Polar
- Xiamo.
How do I notify Momentum that I want my HealthReturns to be paid into my HealthSaver account?
Need help?
For all queries, contact our support team. We’re happy to help. Our business hours are 07:00 to 19:00 weekdays, excluding public holidays.
International clients please call us on +27 12 675 3026