What measurements are used to calculate my Healthy Heart Score?

During your health assessment, the nurse will measure your: 
  • Blood pressure 
  • Total cholesterol
  • Glucose 
  • Height, weight and waist circumference. This, together with your gender and age, will be used to calculate your body fat percentage. 
The nurse will also ask about your smoking status.

Do I need to pre-authorise before going for my health assessment?

Pre-authorisation is not required. All adult beneficiaries qualify for one free health assessment per year under the Health Platform Benefit. 

After doing my health assessment, how will I know if I need to do any further tests in order to comply with clinical protocols?

If you need to go for any further assessments, such as glucose or cholesterol tests, we will send you a letter to notify you. You will also be able to view the information by logging on to momentumhealth.co.za and clicking on the HealthReturns tab. 

If I need to go for further tests, where can I have them done?

For further glucose and/or cholesterol tests, please take the pathology form to your nearest pathology laboratory. The pathology form will be emailed to you and will also be available for downloading by logging on to momentumhealth.co.za.. The tests will be paid for by Momentum Health.

Do I have to be a member of Virgin Active or Planet Fitness through Multiply in order to earn HealthReturns?

No, only members who prefer gym visits as their activity measure need to belong to Virgin Active, Planet Fitness or an affiliated gym through Multiply.

Do I have to be a member of Virgin Active or Planet Fitness through Multiply in order to earn HealthReturns?

No, only members who prefer gym visits as their activity measure need to belong to Virgin Active, Planet Fitness or an affiliated gym through Multiply.

Do I have to be a member of Virgin Active or Planet Fitness through Multiply in order to earn HealthReturns?

No, only members who prefer gym visits as their activity measure need to belong to Virgin Active, Planet Fitness or an affiliated gym through Multiply.

Do I have to be a Multiply Premier member in order to earn HealthReturns Booster?

Yes, you need to have Multiply Premier and opt to have your HealthReturns paid into your HealthSaver account to qualify for HealthReturns Booster.

What fitness devices can I use and how do I register my device?

You can use a variety of fitness devices ranging from Fitbit to Garmin and Jawbone to track your calories burned or steps taken. Simply visit multiply.co.za, click on “Get Active” and then click on “Link Device”. If you have a HealthSaver account with a positive balance, you can submit the invoice and/or proof of payment for the fitness device to [email protected] for reimbursement.

What are the advantages if my HealthReturns are paid into my HealthSaver account?

If you have Multiply Premier and choose to receive your HealthReturns into your HealthSaver account, you can earn increased HealthReturns.

In addition, if you receive your HealthReturns into your HealthSaver account you qualify for:

  • Free GP visits if you are on the Custom, Incentive, Extender or Summit Option.
  • Additional in-hospital specialist cover if you are on the Incentive, Extender or Summit Option.

Do I have to make monthly contributions to HealthSaver to qualify for HealthReturns Booster?

No, as long as your HealthSaver account is activated, and you have opted to receive HealthReturns into this account, you will qualify for HealthReturns Booster.

What happens if my HealthSaver account is suspended?

Your standard HealthReturns are paid into your bank account and the Health Booster funds are forfeited.

How long is the additional in-hospital specialist cover (HealthReturns RateBooster) valid for?

This benefit is valid for 12 months from the date it was earned.

Who can make use of the additional in-hospital specialist cover (HealthReturns RateBooster)?

RateBooster increases the in-hospital specialist rate for all beneficiaries on the membership if you are on the Incentive, Extender or Summit Option.

Is there a difference between my HealthSaver balance (consisting of contributions that I have paid), and my HealthReturns Booster balance?

Yes, there is a difference as HealthReturns Booster funds are available for healthcare expenses only (once standard HealthSaver funds are depleted) and would be forfeited if your HealthSaver or Momentum Health membership is cancelled. Any remaining HealthSaver funds accrued through contributions will be paid out to you on cancellation.

Do I have to pre-authorise before using my free GP visit?

The free GP visits are automatically authorised. Please keep in mind that these GP visits will be paid at your option rate and don’t forget to use an appropriate GP according to your option and provider choice.

How will I know when I have earned free GP visit/s?

You will receive an SMS letting you know when you have earned free GP visits.

When will I earn my RateBooster and/or free GP visit/s?

If you have opted to receive your HealthReturns into your HealthSaver account and maintain Activity Level 4 or 5 for 3 consecutive months and have a green or amber healthy heart score, you will qualify for your free GP visit/RateBooster benefit one month later. For example, if you maintain Activity Level 4 and have a green or amber Healthy Heart score for January, February and March, your free GP visit/RateBooster will be allocated on 1 May and will be valid until 30 April of the following year.

Will my free GP visits/RateBooster benefit expire if I don’t use them?

GP visit/RateBooster benefits are valid for a period of 12 months from the month in which you earned them.

Can I earn HealthReturns if I have a three-month waiting period on my membership?

Yes, you can earn HealthReturns during the three-month waiting period, however, Momentum Health will not cover the cost of the health assessment or additional pathology tests that may be required during this time.

What does compliance mean?

Earning HealthReturns is dependent on complying with prescribed treatment. This means that if, based on your health assessment results, we request that you undergo further testing, you will not earn HealthReturns if you do not go for the recommended tests. In addition, if you are registered on a chronic management programme -

  • you need to obtain your chronic medicine on a monthly basis, and make sure that you take your medication according to the dosage and quantity prescribed by your doctor; and
  • make sure that you don’t miss a dose – this is not only important for compliance, but it can have serious implications for your health.

Do I have to be a Multiply Premier member for my children to earn KidsReturns?

Yes, your family needs to belong to Multiply Premier in order for your children to earn KidsReturns.

Why can my child only earn KidsReturns if all members of the family are earning HealthReturns?

The intention of KidsReturns is to encourage families to be active together.

Why can children under 16 not earn their own activity level?

While it is good to establish a healthy, active lifestyle when children are still young, it is important to not put too much strain on them, and rather let them focus on enjoying being active.

How do I activate the benefit for my child to start earning HealthReturns?

You can activate the benefit by completing your child’s health profile online at multiply.co.za. The activation will be valid for 12 months. You will need to update the activation on an annual basis to ensure that your child continues to earn HealthReturns.

What is the maximum age for earning KidsReturns?

Child dependants up to the age of 20 on your membership qualify to earn KidsReturns.

What type of activity will be used to measure my child’s activity?

Children’s activity can be measured through:

  • Gym visits at Virgin Active or Planet Fitness, provided the parent is a member at the gym
  • Visits to Multiply affiliated gyms, logged via FitVault
  • Parkruns and RaceTec timed events, logged via FitVault
  • Burning 300 calories or reaching 10 000 steps in a day, tracked through one of the following devices, once it has been linked to your child’s Multiply profile:
    • Apple Health
    • Fitbit
    • Samsung Health
    • Garmin
    • Strava
    • Hauwei Wear
    • Polar
    • Xiamo.

How do I notify Momentum that I want my HealthReturns to be paid into my HealthSaver account?

If Momentum pays your HealthReturns into your bank account and you would prefer to receive your HealthReturns in your HealthSaver account, you simply need to logon to momentumhealth.co.za with your username and password, click on “HealthReturns”, then on “My HealthReturns” and you will find the instruction at the bottom of the page. Alternatively, you can call the member contact centre on 
0860 11 78 59.