What browsers do you support?

As of August 2017, the latest browser version supported are:
Google Chrome 61
Mozilla Firefox 55
Safari 10
Microsoft Edge 15
Internet Explorer 11

*To ensure a better user experience, we highly recommend that your browser settings are updated frequently.

What method of payments do you support?  

Master/Visa Credit Card
Master/Visa Cheque Card
Instant EFT

 

How do I know if my card is approved for ecommerce transactions?

Your bank will have advised you if your card is enabled for online eCommerce transactions. If you have used your Cheque/Credit card previously for online transactions successfully, then your card is enabled for online transactions. Please contact your bank to verify if your card is enrolled for online transactions.

 

How do I know I’m in a secure payment gateway?

Payments are done by Peach Payments, a PCI Level 1 DSS certified payment provider, further certified by the Payments Association South Africa (PASA).

 

Who can I call at Peach Payments?

Peach Payments can only be contacted during office hours: Monday to Friday, 09h00 to 17h30 on (021) 200 5877, you can also email Peach Payment support team at [email protected]

 

What happens if money goes off my card and I don’t get an sms?

You will need to contact your bank to verify the nature of this occurrence, possible reasons – 
a. Your cellphone carrier is delayed;
b. Your bank does not notify you of the amount you paid, as per your notifications set up with your bank (e.g. under R200);
c. You have chosen a different method to receive your payment notifications; 
d. Please verify the number that you have set up for the SMS is correct.

 

What happens if I don’t get my OTP?

1. Ensure your phone is turned on, and you have signal.
2. Ensure you are using the correct mobile number to receive the OTP.
3. Ensure the mobile number you are using is configured with your bank.
4. Ensure that there is no delay with your cell carrier. 
5. You have set up alternative OTP methods, i.e. USSD, Email, App based authentication. 
6. If you are experiencing any of these issues, you will have to contact your bank.

 

Can I track my order?

Yes, go to MY Account – My Orders, and visibility of order status can be seen under the Status tab.

 

What are the delivery times for:

  • Physical orders :    
    • 7 Working days.
  • Edcon :                
    •  3 Working days (excluding weekends and public holidays)
  • Takealot :            
    • 24 Working hours (excluding weekends and public holidays)
  • ProShop/Cycle Lab:
    • Instantly
  • TWT :                    
    •   Instantly
  • Health Spa :                
    •  Instantly
  • Magazines :
    • 6-8 weeks from date of order for the first delivery. Normal subscription timeframes will apply thereafter.
  • Celestial Gifts :
    • 3 Working days (excluding weekends and public holidays)
  • Macaroon :
    • 3 Working days (excluding weekends and public holidays)

*If delivery is to be placed on a day which falls on the weekend or a public holiday, delivery will occur on the following official business/working day.

Method of delivery for:

  • Physical orders :
    • 7 working days via an elected courier. 
  • Edcon :
    • 3 Working days (excluding weekends and public holidays) via sms to the nominated cellphone number specified in the order.
  • Takealot :
    • 24 working hours (excluding weekends and public holidays) to the nominated email address specified in the order.
  • ProShop/Cycle Lab :
    • Instantly to the nominated email & sms to the email address and cellphone number specified in the order.
  • Health Spa :
    • Instanly to the nominated email & sms to the email address and cellphone number specified in the order.
  • TWT :
    • Instantly to the nominated email & sms to the email address and cellphone number specified in the order.
  • Magazines :
    • 6-8 weeks from date of order to the nominated address specified in the order(no postal or P.O Box address).
  • Celestial Gifts :
    • 3 Working days (excluding weekends and public holidays)
  • Macaroon :
    • 3 Working days (excluding weekends and public holidays)

*If delivery is to placed on a day which falls on the weekend or a public holiday, delivery will occur on the following official business/working day.

Can I fast-track my order?

Our aim is to provide our members with 1 great delivery experience. We unfortunately cannot fast-track any order as all orders follow a specified process. This is also applies to vouchers.

 

Why do you advertise an item that is out of stock?

This is a newly added feature that allows members to know that we did have stock of the item and we will strive to update stock levels as soon as possible.

 

 If an item is out of stock what can I do to ensure I get the item?

Add the item to your wish list and you will be notified once the item is made available again. This will not guarantee that we will receive the out of stock item as this is dependent on the supplier.

 

What do I do if my order is not delivered within the specified time?

E-mail: [email protected]

Tel: 0861 88 66 00 (Monday to Friday – 7am to 7pm)

 

What is the delivery fee?

DELIVERY FEES
  • Delivery fees are to be determined by the weight of the product/s purchased. The delivery fees are inclusive of VAT.
     
Weight Fee
0 - 2 Kg R75.00
Above 2Kg up to 5Kg R90.00
Above 5 Kg R150.00

 

  • ​Should a member purchase more than 1 (one) product at the same time. The weight of both products will be added to provide 1 weighing. For clarity, should the 1st product be 2kg and the 2nd product be 1kg, the combined weight for both products will be 3kg = R90.00. This rule will further apply when products are purchased from different brands.
  • The final weight of the product/s will be visible on the checkout page, prior to payment.
  • The weight of each product shall be found under the heading – Technical Specifications.
  • The weight of each product is provided to the Multiply Online Shop by the supplier. Multiply shall not be liable for incorrect weight determinations.

PLEASE NOTE: Delivery Fees are only charged on physical items.

What happened to the spend limits for my wife and I?

We have applied our family composition rule where a family has a combined spend limit per contract for the year.

 

 I was not informed of the new Multiply online changes?

We had placed a banner on our shop in Sep. 2017 stating the new shop is going to be launched in the near future.

 

How do I log onto the Multiply online shop?

There are now 2 ways to get to the shop:
Go directly to www.multiplyonlineshop.co.za and login in OR
Go to www.momentum.co.za then navigate to the MULTIPLY tab and click on the  SHOP tab.

 

Why can I not login?

You must be a registered user. You must have a valid username and password.
Please contact the Multiply call centre should you not have any issues or questions.
Email: [email protected]
Tel: 0861 88 66 00 (Monday to Friday – 7h00 to 19h00)

 

Does my Multiply tier status offer me better discounts?

Yes, the higher your tier status the higher discounts you will receive.

 

How do I know if I have store credit?

You need to go to My Account and then click on store credit.

 

How do I pay with my store credit?

When you get to the payment screen and you have available store credit you have a choice to apply your store credit as a method of payment.

 

How do I request a cancellation?

Go to My Account click on Returns then;
Click on request new return and complete the required info. 
Once we receive this info we will provide feedback within 24 working hours.

 

Can I track my returns request?

Yes.
We will send you an email once you have submitted a return request.
We will also send an email when we have provided you with feedback and this feedback is visible on the return request.

 

Can I return vouchers and gift cards?

No, we do not refund on any vouchers or gift cards purchased.

 

Can I request for a product to be added to online shop?

We reserve the right to add a product as we have negotiated with each supplier. We add the suppliers most popular and best-selling items to the Multiply online shop. 
Your email request must have the relevant SKU, image, product description and possible specs which can be sent to [email protected]
Please be mindful that some items that have just been launched to the market have a 3 month waiting period before suppliers will provide stock to any online platform.

(All add on requests must be approved by the Multiply online shop team based on the product availability from the supplier.)

Will I get a refund should I not use the voucher?

No.

Can I use my Edcon gift card to buy on the associated Edcon online stores?

Unfortunately not, as Edcon rules apply.

 

I have bought two vouchers but only received one. What should I do?

Email: [email protected]
Tel: 0861 88 66 00 (Monday to Friday – 7am to 7pm)

(If two vouchers have been orded and you only received 1, ensure that you have all the necessary documentation (i.e) receipts, proof of payment (copy of bank or credit card statement) to ensure that we may do a proper investigation).