What browsers do you support?
As of August 2017, the latest browser version supported are:
Google Chrome 61
Mozilla Firefox 55
Microsoft Edge 15
Internet Explorer 11
*To ensure a better user experience, we highly recommend that your browser settings are updated frequently.
How do I know I’m in a secure payment gateway?
Who can I call at Peach Payments?
What happens if money goes off my card and I don’t get an sms?
You will need to contact your bank to verify the nature of this occurrence, possible reasons –
a. Your cellphone carrier is delayed;
b. Your bank does not notify you of the amount you paid, as per your notifications set up with your bank (e.g. under R200);
c. You have chosen a different method to receive your payment notifications;
d. Please verify the number that you have set up for the SMS is correct.
What happens if I don’t get my OTP?
1. Ensure your phone is turned on, and you have signal.
2. Ensure you are using the correct mobile number to receive the OTP.
3. Ensure the mobile number you are using is configured with your bank.
4. Ensure that there is no delay with your cell carrier.
5. You have set up alternative OTP methods, i.e. USSD, Email, App based authentication.
6. If you are experiencing any of these issues, you will have to contact your bank.
Can I track my order?
What are the delivery times for:
*If delivery is to be placed on a day which falls on the weekend or a public holiday, delivery will occur on the following official business/working day.
Method of delivery for:
*If delivery is to placed on a day which falls on the weekend or a public holiday, delivery will occur on the following official business/working day.
Can I fast-track my order?
Why do you advertise an item that is out of stock?
If an item is out of stock what can I do to ensure I get the item?
What do I do if my order is not delivered within the specified time?
What is the delivery fee?
|0 - 2 Kg||R75.00|
|Above 2Kg up to 5Kg||R90.00|
|Above 5 Kg||R150.00|
What happened to the spend limits for my wife and I?
I was not informed of the new Multiply online changes?
How do I log onto the Multiply online shop?
Why can I not login?
You must be a registered user. You must have a valid username and password.
Please contact the Multiply call centre should you not have any issues or questions.
Email: [email protected]
Tel: 0861 88 66 00 (Monday to Friday – 7h00 to 19h00)
Does my Multiply tier status offer me better discounts?
How do I know if I have store credit?
How do I pay with my store credit?
How do I request a cancellation?
Go to My Account click on Returns then;
Click on request new return and complete the required info.
Once we receive this info we will provide feedback within 24 working hours.
Can I track my returns request?
We will send you an email once you have submitted a return request.
We will also send an email when we have provided you with feedback and this feedback is visible on the return request.
Can I return vouchers and gift cards?
Can I request for a product to be added to online shop?
We reserve the right to add a product as we have negotiated with each supplier. We add the suppliers most popular and best-selling items to the Multiply online shop.
Your email request must have the relevant SKU, image, product description and possible specs which can be sent to [email protected]
Please be mindful that some items that have just been launched to the market have a 3 month waiting period before suppliers will provide stock to any online platform.
(All add on requests must be approved by the Multiply online shop team based on the product availability from the supplier.)
I have bought two vouchers but only received one. What should I do?
Email: [email protected]
Tel: 0861 88 66 00 (Monday to Friday – 7am to 7pm)
(If two vouchers have been orded and you only received 1, ensure that you have all the necessary documentation (i.e) receipts, proof of payment (copy of bank or credit card statement) to ensure that we may do a proper investigation).