Info hub

As of August 2017, the latest browser version supported are:
Google Chrome 61
Mozilla Firefox 55
Safari 10
Microsoft Edge 15
Internet Explorer 11

*To ensure a better user experience, we highly recommend that your browser settings are updated frequently.

You will need to contact your bank to verify the nature of this occurrence, possible reasons – 
a. Your cellphone carrier is delayed;
b. Your bank does not notify you of the amount you paid, as per your notifications set up with your bank (e.g. under R200);
c. You have chosen a different method to receive your payment notifications; 
d. Please verify the number that you have set up for the SMS is correct.

1. Ensure your phone is turned on, and you have signal.
2. Ensure you are using the correct mobile number to receive the OTP.
3. Ensure the mobile number you are using is configured with your bank.
4. Ensure that there is no delay with your cell carrier. 
5. You have set up alternative OTP methods, i.e. USSD, Email, App based authentication. 
6. If you are experiencing any of these issues, you will have to contact your bank.

• Physical orders :    
  • 7 Working days.
• ProShop/Cycle Lab:
  • Instantly
• TWT :                    
  •   Instantly
• Health Spa :                
  •  Instantly
• Magazines :
  • 6-8 weeks from date of order for the first delivery. Normal subscription timeframes will apply thereafter.
• Celestial Gifts :
  • 3 Working days (excluding weekends and public holidays)
• Macaroon :
  • 3 Working days (excluding weekends and public holidays)

*If delivery is to be placed on a day which falls on the weekend or a public holiday, delivery will occur on the following official business/working day.

• Physical orders :
  • 7 working days via an elected courier. 
• ProShop/Cycle Lab :
  • Instantly to the nominated email & sms to the email address and cellphone number specified in the order.
• Health Spa :
  • Instanly to the nominated email & sms to the email address and cellphone number specified in the order.
• TWT :
  • Instantly to the nominated email & sms to the email address and cellphone number specified in the order.
• Magazines :
  • 6-8 weeks from date of order to the nominated address specified in the order(no postal or P.O Box address).
• Celestial Gifts :
  • 3 Working days (excluding weekends and public holidays)
• Macaroon :
  • 3 Working days (excluding weekends and public holidays)

*If delivery is to placed on a day which falls on the weekend or a public holiday, delivery will occur on the following official business/working day.

E-mail: [email protected]

Tel: 0861 88 66 00 (Monday to Friday – 7am to 7pm)

• Delivery fees are to be determined by the weight of the product/s purchased. The delivery fees are inclusive of VAT.
   

• ​Should a member purchase more than 1 (one) product at the same time. The weight of both products will be added to provide 1 weighing. For clarity, should the 1st product be 2kg and the 2nd product be 1kg, the combined weight for both products will be 3kg = R90.00. This rule will further apply when products are purchased from different brands.
• The final weight of the product/s will be visible on the checkout page, prior to payment.
• The weight of each product shall be found under the heading – Technical Specifications.
• The weight of each product is provided to the Multiply Online Shop by the supplier. Multiply shall not be liable for incorrect weight determinations.

There are now 2 ways to get to the shop:
Go directly to www.multiplyonlineshop.co.zaMultiply Online Shop and login in OR
Go to www.momentum.co.za then navigate to the MULTIPLY tab and click on the  SHOP tab.

You must be a registered user. You must have a valid username and password.
Please contact the Multiply call centre should you not have any issues or questions.
Email: [email protected]
Tel: 0861 88 66 00 (Monday to Friday – 7h00 to 19h00)

Go to My Account click on Returns then;
Click on request new return and complete the required info. 
Once we receive this info we will provide feedback within 24 working hours.

Yes.
We will send you an email once you have submitted a return request.
We will also send an email when we have provided you with feedback and this feedback is visible on the return request.

We reserve the right to add a product as we have negotiated with each supplier. We add the suppliers most popular and best-selling items to the Multiply online shop. 
Your email request must have the relevant SKU, image, product description and possible specs which can be sent to [email protected]
Please be mindful that some items that have just been launched to the market have a 3 month waiting period before suppliers will provide stock to any online platform.

(All add on requests must be approved by the Multiply online shop team based on the product availability from the supplier.)

Email: [email protected]
Tel: 0861 88 66 00 (Monday to Friday – 7am to 7pm)

(If two vouchers have been orded and you only received 1, ensure that you have all the necessary documentation (i.e) receipts, proof of payment (copy of bank or credit card statement) to ensure that we may do a proper investigation).