Frequently Asked Questions :
Can I use my Woolworths gift card online and in store?
Yes, gift cards are redeemable both online and in store.
Will the Woolworths gift card affect my online shop voucher limit?
No. The Woolworths gift card spend contributes to your grocery (Pick n Pay and Woolworths) spend limit.
What can I buy with my Woolworths gift card?
You can use the Woolworths gift card to purchase all products in Woolworths Food stores throughout South Africa.
Can I use the Woolworths gift cards from Multiply at Engen garages with a Woolworths Food?
No. The gift cards are not redeemable at Woolworths stores at Engen garages.
Where can I view my monthly spend limit balance for my Multiply grocery benefit?
The spend limit balance will be available on your rewards statement found on the Momentum Multiply website and the app.
How will it work if I want to buy a R2 000 Woolworths gift card, but only have a R500 grocery limit left?
You will be able to buy and receive the full cashbacks benefit for the R500 and the difference will be rewarded at 2% cashbacks, irrespective of your status.
Will my spend limit be adjusted if I return a product?
Your returns will be managed by Woolworths based on their existing returns policy.
How long is my Woolworths gift card valid for?
Your gift card will be valid for three years.
Where can I check my gift card balance?
You can check your gift card balance in store at any till point before making your purchase.
Can I get the code resent to me if I lost it?
Yes. The Multiply call centre can resend the voucher on request or refer you to your order number under your profile.
Can I get change on a partial gift card redemption?
No. The balance will remain on your gift card until completely used up.
Why can't I get discounts on my Woolworths gift card?
The product is a cashbacks only product. The discount can, therefore, not be applied to the basket.
What happens if I want to combine my purchase and include another product that is not a cashbacks only product?
If you have a cashbacks only product in your cart at checkout, your basket will be defaulted to cashbacks. To select discounts for a non-cashbacks only product, you need to remove the cashbacks only product.