The Multiply Service Promise

We’re so committed to providing our clients with excellent service; we’re putting our money where our mouth is!

Our promise to you:

We will respect your time


We will answer your call. If we can't, we will return your call within 1 hour.
We will respond to your email within 24 hours of receiving it.

We will make things right

We will always strive to meet our promise, where we don’t, let us know. Actions speak louder than words so we’ll give you a choice between:

R50 in cashbacks to your Multiply Money Facility to help your savings grow.


R50 donation on your behalf to the MMI Foundation Youth Employment initiative

Make your claim.

  1. Let us know

    1. call (not returned within the hour)
    2. email (not responded to in 24 hours)
  2. Our agent will log the claim

  3. You state your option

    1. R50 cashbacks
    2. R50 donation
  4. Receive confirmation of outcome within 48 hours

Take a look at our terms and conditions and FAQs for a little more information.